Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Published: 22 Jun 2022 16:15. 09/11/23 14:35. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Hi there, I was holding off posting this, but having spent a large amount of time trying to resolve this issue I thought I would post our experience so far in a very disappointing customer experience from Virgin on purchasing a new iPhone 13 in the. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Most QuickStart kits have just 6 cables, connectors and powerlines to. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Click on the brands below or scroll down to the handy brand finder. Argos (who quite frankly are nearly as bad as Yodel) Virgin Media (if you request self install of a superhub) Tesco (Yodel also do their delivery to store service) My mum has now been waiting two days for a delivery of a garden bench which has been out for delivery since 9. on 04-02-2023 10:23. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new. Being harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. So you won’t need to hop around. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. iPhone hack teaches you how to stop thieves turning your tracker offWe would like to show you a description here but the site won’t allow us. Moved house, and my new self install broadband equipment supposed to be delivered today. Manage Your Account. Shop online with over 90 brands and have your items delivered to your local store. Good afternoon. I would be grateful for any advice on the best way to proceed. Please bear in mind. on 25-04-2023 17:04. If VM tries to charge you, you can always post back on. I call virgin and they have no idea about it being returned. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. I have sent you a private message regarding this. They offered to send a new phone and sim but I said I don’t want to as. Click & Collect with Yodel is easy. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Please stop sending me endless harassing texts. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. I've since spoken to virgin customer service who informed me that I should have had rec. . Try Broadband Only from Virgin Media. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. “@virginmedia Yes. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. Mobile customers can also use the app to keep on. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. We would like to show you a description here but the site won’t allow us. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. Sorry to hear you have been having issues with your Yodel delivery. on 22-04-2023 10:15. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Webchat Vikram told me on - 5136430. FedEx. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Yodel are telling me it's not been scanned for a few days and they don't know where it is. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I checked the delivery tracking and it notified me that the parcel has been returned to sender. - Create returns labels for 300+ retailers. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Re: Virgin parcel scam. These holograms are placed in the airports of Amsterdam, Oslo and Rio de Janeiro. Open the Netflix app on your Virgin TV box and select the Netflix banner. Entertain me; Broadband Deals. I have had no email notifications saying the 2nd quickstart kit has even been. Lee1981. Sign in . We would like to show you a description here but the site won’t allow us. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried. | Read 10,201-10,220 Reviews out of 81,162Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 5 million in 2020. Same here no parcel and no text message. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. We could not find the parcel anywhere near the house at all. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not delivered. The issue is there was more than one item in the parcel. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. 13-01-2023 14:29 - edited 13-01-2023 14:30. She called back and left a voicemail confirming that it was booked in and would be. You're doing the right thing in having the fallback available to 5g. Phone. I'm moving to a new house where the old owners had VM. I don’t know what to do, each party is putting the blame on the other and I’m the paying. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Virgin Media Quickstart set up. Account - Cable. Forum Team In response to. With a suitable router you can automate the failover so that there is no break in. There are two ways to return a parcel through Yodel. VirginMedia can you please help!!!! 0 Kudos. We would like to show you a description here but the site won’t allow us. Hopefully they can reconnect the older hub for now. . Or stream, control and manage. Use our app to: - Send a parcel from any of our thousands of local stores. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Virgin Mobile. Manage Your Account. Delivery company Yodel says it experienced a 'cyber incident' which, one cybersecurity expert says, could be a ransomware attack. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. @virginmedia. We would like to show you a description here but the site won’t allow us. (NYSE: GXO) is the world’s largest pure-play contract logistics provider. Re: Yodel (oh god, no) email when. Anyway, yesterday (Wednesday) I came home to find a card stuffed through the door to say that they'd tried to deliver a parcel for her, but as nobody. We would like to show you a description here but the site won’t allow us. If your returns label just shows the Collect+ logo, please select Yodel. National calling rates apply when you call through the number from a mobile phone, payphone or landline. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. I was in all evening and no one came to my door. . I haven’t ordered a phone and have never had a contract with Virgin. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. The deliveryman noted that the box was left behind the “bin”. Yes - of course. Yodel said my box has been delivered but when questioned they then said it was lost . Minimum 800Kbps recommended per device accessing the. Wish Local. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. The talks between Virgin Media O2 and. My parcel which was due to arrive on Friday 14th of July never arrived. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. As you can see from the above, they don’t have any record of any parcels due for my address. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Yodel has apologised directly to Mr Beck and Ms. virgin media. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Where is your parcel coming from: Where is your parcel going to: Weight. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. I contacted Virgin Team who said it could take 3-5 days - still nothing. Compare TV, broadband and phone; Oomph bundles Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. 3 weeks ago. You're claiming one of them items wasn't sent back. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. . Entertain me; Broadband Deals. Why Virgin Media still use Yodel as a delivery partner I don't know. Deal. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Chop and change TV, broadband and phone services to create the perfect deal for you. Published: 22 Jun 2022 16:15. Absolutely crap service. You will either receive a returns slip with your original parcel. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. The. Virgin Mobile. Any ideas? ThanksYodel Delivery email. on 04-12-2022 20:11. Anything else on the BT network you could just use. Received my new - 5055353Re: Yodel. I called virgin and they said to contact Yodel. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). No recent parcel is showing under your name and address. My quick start package was due to arrive between 6:30pm - 8:30pm last night. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. on 29-11-2022 08:31. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. . If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in the Manage My. You're doing the right thing in having the fallback available to 5g. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. To whom is May concern. We would like to show you a description here but the site won’t allow us. | Read 366,261-366,280 Reviews out of 451,544 Head to our tracking page, enter your parcel number and see what options are available to you. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. They failed to deliver my router on Saturday. We would like to show you a description here but the site won’t allow us. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. 7 million in fiscal 2021, up from £9. I booked this. Virgin Phone Switchover. Options. Kits returned on 26th March, 2022 via Yodel as you intructed. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Yodel strikes again. 3 weeks ago. Virgin Media. Joining in. 0 Kudos. Virgin text me in the 25th telling me yodel would contact - 5191673. He assisted me with that but not beyond that. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Scroll down and click on create new label. Any help? - 5120948If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Very. When he arrived home one day he noticed a note in the letterbox from Yodel. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. . Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. I've also received text. Yodel Delivery due tomorrow - No tracking and no order showing. On our wavelength. Yep they’re useless. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. I tried to contact Yodel customer service. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. I’m staggered that CRC have started using them. I’ve called Virgin Media and they have launched an investigation with Yodel. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. 44pm and the parcel. They do have a business service with an SLA, but that of course costs more. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. I had my new gig broadband setup a couple of weeks back with a new Hub 5. - Virgin Media. Dial: 150 – free on our home phone or mobile. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Str33t. God help anyone waiting for a delivery from yodel. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Received into UNKNOWN DEPOT. . Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. once the package has been entrusted to the Yodel network! 0 Kudos Reply. We will also take a photo of your parcel when we’ve left it in a safe. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. This will be a few weeks in advance so you'll have. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. I contacted Yodel and they said we ju. I then went onto virgin chat and they said another one would be sent out . All materials are recycled using our UK downstream partners. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. southampton. We would like to show you a description here but the site won’t allow us. Quote & Book. Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. Forum Team. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. I haven’t ordered a phone and have never had a contract with Virgin. true. We would like to show you a description here but the site won’t allow us. Download it for your iPhone. Two different men tried to retrieve the parcel from me but I. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. on 28-03-2023 08:11. | Read 364,961-364,980 Reviews out of 785,150Send a parcel with Collect+. . Yodel told me I had placed the delivery on hold which is complete rubbish . in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. New customer to VM and all I’ve had is trouble so far. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. So far, the order has been stolen by Yodel’s driver. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Account - Mobile. We would like to show you a description here but the site won’t allow us. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. The Voice. Yodel returned to sender. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals We would like to show you a description here but the site won’t allow us. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. But then the envelope arrived to return it and I used this instead. . We would like to show you a description here but the site won’t allow us. - Keep all your orders in one place. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. 3 weeks ago. Hi I joined as a new customer on 2nd January was told my order would be with me by the 5th now it’s saying on yodel Parcel returned to - 5221309. and delivery tracking information. 09/11/23 18:12. Options. Hi, I'm currently at the mercy of Yodel. With a suitable router you can automate the failover so that there is no break in. Quote & Book. | Read 13,921-13,940 Reviews out of 74,289“@UK4reVolution Yodel tracking numbers typically begin with JJD000 followed by other numbers. Mobile Your Account. We would like to show you a description here but the site won’t allow us. 3:41 PM · Jul 24, 2023. Reece_MH. Despatched from BOREHAMWOOD DEPOT. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. Sign in . On the phone – Call Yodel customer service at 0344 755 0117 any time on Monday to Friday between 8:00 am and 7:00 pm and on Saturday from 8:00 am to 5:00 pm. With a suitable router you can automate the failover so that there is no break in service when Virgin goes down. on 12-11-2022 20:05. The Collect+ Send service is in partnership with Parcel2Go. 07/11/23 17:47. Virgin Media. Furthermore, VM agent asked the VM client (me) to be the middle man to. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Amazon. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Really disappointed, when I goo. Have been 3 hours on chat waiting for a human to contact me, with no success. Options. Stream from Virgin Media. Tesco Direct. Virgin Mobile. @Zach_R. Flag for a moderator. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. Where is your parcel coming from: Where is your parcel going to: Weight. Well-informed. We would like to show you a description here but the site won’t allow us. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Yodel failed to deliver. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Joining in. By Ryan Morrison. Yodel says delivered but hasn’t. Virgin Media . GXO has collaborated with Virgin Media since 1999. How to track a home delivery. Hubbox. But until Thursday evening, there is no delivery, no update, nothing. Apparently the tag could be damaged or missing and they can't find the parcel. Your Virgin Media return Pending. Options. Missing iPhone Delivery Christmas Present bought in BlackFriday Sale. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. You don’t need a phone line to enjoy the most powerful and reliable broadband. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. Verified account Protected Tweets @; Suggested usersRob Beck ordered a new router from Virgin Media in March. Where is your parcel coming from: Where is your parcel going to: Weight. We would like to show you a description here but the site won’t allow us. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Shop online with over 90 brands and have your items delivered to your local store. Broadband, TV, Phone & SIM. and delivery tracking information. Virgin said my router should arrive on Tuesday the 6th. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. I would be grateful for any advice on the best way to proceed. Lee1981. I’m so frustrated with Yodel. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Four in 10 (41%) of DPD customers polled by Citizens Advice reported a problem with their last delivery, whereas at the top end a third (32%) of. Two different men tried to retrieve the parcel from me but I refused. Sports Direct. . Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Nothing off Yodel. Manage your broadband, TV, home phone and mobile accounts in one place. I don’t have and have never had an account with virgin. Fun story, I was in a block of flats with virgin media. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Have checked junk/spam folder as well but nothing. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Options. Hello. We would like to show you a description here but the site won’t allow us. . Did not hear from Yodel. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Re: Yodel (oh god, no) email when. 07-06-2021 13:00. Account - Mobile. 4K compatible TV/device required to watch Ultra HD. Get it for your Android device. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. I was told that both orders have been cancelled and that my mothers account was flagged. SpeedI had texts off Virgin yesterday and the day before, confirming my broadband box was on its way and that Yodel would inform me of my delivery slot. Well-informed. Virgin Media; My Virgin Media; Shop; Help;. The kit was due to be delivered on the 3rd. I sent it back using the packaging sent to me and using collect plus. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Stream.